Restaurant Partner Help Center

Getting Started
Orders
Order Alerts

Confirm Orders

Order Labels

Order History

Canceled Orders

Capacity Score

On-Time Score

Reliability Score
Hours
Pickup Schedule Score

Hours Validation Score

Confirm Hours

Update Hours

Temporary Closure
Menus
Menu Validation Score

Confirm Your Menu(s)

Update Your Menu(s)
Photos
Resize Photos

Submit Photos
Performance
Store Performance

Client Satisfaction
Accounting
Updating ACH Information

Payment Schedule

Statements
Marketing Programs
Page Rank Program

Points Program

Direct Menu Link

Window Stickers

Google My Business

Log in to Portal
Portal Dashboard
Adding Users
Portal Settings
Contacts

Log in to Portal
Portal Dashboard
Adding Users
Portal Settings
Contacts

Order Reliability Score

What This Means

Your Order Reliability Score reflects how often orders are successfully completed without being canceled.

Why It Matters

Canceled orders can disrupt customer plans and impact trust. Maintaining a high reliability score helps protect your reputation, supports customer retention, and ensures continued order opportunities.

How to Improve Your Score

If you anticipate challenged fulfilling an order, reach out as soon as possible. Our team can help explore solutions to avoid cancelations and maintain a positive customer experience.