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Home
Catering
News
Employee Meal Program
Driver Partners
Restaurant Partners

Home
Catering
News
Employee Meal Program
Driver Partners
Restaurant Partners

Home
Catering
News
Employee Meal Program
Driver Partners
Restaurant Partners

Restaurant Partner Help Center

Getting Started

Logging in to the Restaurant Portal
Restaurant Portal Dashboard
Adding Additional Portal Users
Optimizing Portal Configurations
Foodja Contacts

Orders

Order Notifications
Confirming Orders Through the Portal
Labeling an Order
Order History
Canceled Orders
Order Capacity Score
On Time Score
Order Reliability Score

Hours

Pickup Schedule Score
Hours Validation Score
Confirming Your Hours
Updating Your Hours
Temporary Closures

Menus

Menu Validation Score
Confirming Your Menu(s)
Updating Your Menu(s)

Photos

Restaurant Listing Photos
Menu Header Photo

Performance

Store Performance
Client Satisfaction

Accounting

Statements
Payment Schedule
Updating ACH Information

Marketing Programs

Page Rank Program
Points Program
Direct Menu Link
Window Stickers
Google My Business

On Time Score

Performance Score

What This Means

Your On Time Score reflects how often your orders are ready by the original scheduled pickup time. This score is based on the pickup time confirmed when the order is placed.

Why It Matters

Foodja serves corporate customers who rely on timely deliveries for meetings and events. Consistently being on time helps build trust, improves customer experience, and can lead to increased order volume.

How to Improve Your Score

Review orders that were completed late and identify patterns. Adjust prep times, staffing or capacity settings to ensure future orders are completed on time.

Order History

Pro Tip

If an order has been confirmed, select the + button on the left hand side to see who made the confirmation

Order Support

Speak to our Customer Success Team: 800-367-5402
Email our Customer Success Team: clientsuccess@foodja.com

Portal Support

Email our Restaurant Portal Support: restaurantportal@foodja.com

training resources

Getting Started with Foodja

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