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Employee Meal Program
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Home
Catering
News
Employee Meal Program
Driver Partners
Restaurant Partners

Home
Catering
News
Employee Meal Program
Driver Partners
Restaurant Partners

Home
Catering
News
Employee Meal Program
Driver Partners
Restaurant Partners

Restaurant Partner Help Center

Getting Started

Logging in to the Restaurant Portal
Restaurant Portal Dashboard
Adding Additional Portal Users
Optimizing Portal Configurations
Foodja Contacts

Orders

Order Notifications
Confirming Orders Through the Portal
Labeling an Order
Order History
Canceled Orders
Order Capacity Score
On Time Score
Order Reliability Score

Hours

Pickup Schedule Score
Hours Validation Score
Confirming Your Hours
Updating Your Hours
Temporary Closures

Menus

Menu Validation Score
Confirming Your Menu(s)
Updating Your Menu(s)

Photos

Restaurant Listing Photos
Menu Header Photo

Performance

Store Performance
Client Satisfaction

Accounting

Statements
Payment Schedule
Updating ACH Information

Marketing Programs

Page Rank Program
Points Program
Direct Menu Link
Window Stickers
Google My Business

Order Reliability Score

Performance Score

What This Means

Your Order Reliability Score reflects how often orders are successfully completed without being canceled.

Why It Matters

Canceled orders can disrupt customer plans and impact trust. Maintaining a high reliability score helps protect your reputation, supports customer retention, and ensures continued order opportunities.

How to Improve Your Score

If you anticipate challenged fulfilling an order, reach out as soon as possible. Our team can help explore solutions to avoid cancelations and maintain a positive customer experience.

Order Support

Speak to our Customer Success Team: 800-367-5402
Email our Customer Success Team: clientsuccess@foodja.com

Portal Support

Email our Restaurant Portal Support: restaurantportal@foodja.com

Training Resources

Getting Started with Foodja
Restaurant Portal Guide

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Catering & Team Orders

Cafe

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Foodja Google Play button

WAYS TO ORDER

Catering
Team Orders
Cafe

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