Restaurant Partner Help Center

Reliability Score

Performance Score

Your Order Reliability Score reflects how often orders are successfully completed without cancellations.

Why It Matters

Canceled orders can disrupt customer plans and impact trust. Maintaining a high reliability score helps protect your reputation, supports customer retention, and ensures continued order opportunities.

How to Improve Your Score

If you anticipate challenges fulfilling an order, reach out as soon as possible. Our team can help explore solutions to avoid cancellations and maintain a positive customer experience.