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Restaurant Partner Help Center

Getting Started

Logging in to the Restaurant Portal
Restaurant Portal Dashboard 
Adding Additional Portal Users
Optimizing Portal Configurations
Becoming a Cafe Partner
Foodja Contacts

Orders

Order Notifications
Confirming Orders Through the Portal
Labeling an Order
Order History
Canceled Orders
Order Capacity Score
On Time Score
Order Reliability Score

Hours

Pickup Schedule Score
Hours Validation Score
Confirming Your Hours
Updating Your Hours
Temporary Closures

Menus

Menu Validation Score
Confirming Your Menu(s)
Updating Your Menu(s)

Photos

Restaurant Listing Photos
Menu Header Photo
Updating Your Photos

Performance

Store Performance
Client Satisfaction

Accounting

Statements
Payment Schedule
Updating ACH Information

Marketing Programs

Page Rank Program
Points Program
Direct Menu Link
Window Stickers
Google My Business

Labeling an order

Know When Labels are Required 

  • For all Team Orders and Cafe Orders, every individual meal must have its own label
  • This helps drivers & customers identify each order

Identify the Customer

  • The PDF copy of the order will identify each customer by name at the bottom of each menu item

Locate the Labels

  • Labels are shared as a printable PDF in the corresponding order notification email

Verify the pickup date and scheduled pickup time

  • Review each label before applying
  • Each label includes: Customer Name, Order#, Order Date, Menu Item(s), Total Item Quantity & Customer Count

Select the CONFIRM button to let us know you’re ready to complete the order

  • Place the label directly on each matching container or bag for each individual meal before handing off to the Foodja driver

Pro Tip

If an order has been confirmed, select the + button on the left hand side to see who made the confirmation

order support

Speak to our Customer Success Team: 657-203-8537
Email our Customer Success Team: clientsuccess@foodja.com

PORTAL Support

Email our Restaurant Portal Support: restaurantportal@foodja.com

training resources

Getting Started with Foodja
Restaurant Portal Guide

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Catering & Team Orders

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